Returns of new (re-sellable) products are refundable within 30 days of receipt of product and must be accompanied by original purchase order or invoice number. All returns require notification of the return in the form of a Return Merchandise Authorization (RMA#) prior to shipment.  QA1 reserves the right to charge a 20% restocking fee on all returns past 30 days.  All shipping charges are the responsibility of the customer.  All returns after 30 days will result in a QA1 credit to be applied to future orders.  QA1 reserves the right to deny credit for any items damaged by the customer.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



All online orders ship Ground Residential from Lakeville, MN. Shipping is available in the Continental United States only.

Shipping charges:

  • Orders less than $350.00 = $23.25
  • Orders $350 and above = Free Shipping

Items marked free or flat rate shipping will be omitted from the shipping calculations above.



Lead time estimates are presented for items in the shopping cart. These lead times are not guaranteed and are subject to change. Some products are built to order and will take additional time to ship. You will receive notice of shipment and tracking information once the order ships.

QA1 will not expedite or compensate freight charges for orders with extended lead times.


For a full list of terms and conditions, visit